LSE creators

Item Type Year Departments File available

Article

Doellgast, Virginia, Bellego, Maxime, Pannini, Elisa (2020). After the social crisis: the transformation of employment relations at France Télécom. Socio-Economic Review, https://doi.org/10.1093/ser/mwaa006 picture_as_pdf

Doellgast, Virginia, Marsden, David (2019). Institutions as constraints and resources: explaining cross-national divergence in performance management. Human Resource Management Journal, 29(2), 199 - 216. https://doi.org/10.1111/1748-8583.12214 picture_as_pdf

Doellgast, Virginia, Holtgrewe, Ursula (2012). A service union's innovation dilemma: limitations on creative action in German industrial relations. Work, Employment and Society, 26(2), 314-330. https://doi.org/10.1177/0950017011432913

Doellgast, Virginia (2010). Collective voice under decentralized bargaining: a comparative study of work reorganization in US and German call centres. British Journal of Industrial Relations, 48(2), 375-399. https://doi.org/10.1111/j.1467-8543.2010.00791.x

Doellgast, Virginia, Nohara, Hiroatsu, Tchobanian, Robert (2009). Institutional change and the restructuring of service work in the French and German telecommunications industries. European Journal of Industrial Relations, 15(4), 373-394. https://doi.org/10.1177/0959680109344367

Doellgast, Virginia, Batt, Rosemary, Sorensen, Ole H. (2009). Introduction: Institutional change and labour market segmentation in European call centres. European Journal of Industrial Relations, 15(4), 349-371. https://doi.org/10.1177/0959680109344366

Doellgast, Virginia (2009). Still a coordinated model? Market liberalization and the transformation of employment relations in the German telecommunications industry. Industrial and Labor Relations Review, 63(1), 3-23.

Doellgast, Virginia, Holtgrewe, Ursula, Deery, Stephen (2009). The effects of national institutions and collective bargaining arrangements on job quality in front-line service workplaces. Industrial and Labor Relations Review, 62(4), 489-509.

Doellgast, Virginia (2008). National industrial relations and local bargaining power in the US and German telecommunications industries. European Journal of Industrial Relations, 14(3), 265-287. https://doi.org/10.1177/0959680108094135

Doellgast, Virginia (2008). Book review: Holtgrewe, Ursula 'flexible menschen in flexiblen organisationen: bedingungen und möglichkeiten kreativen und innovativen handelns' and Matuschek, Ingo; Arnold, Katrin and Voss, G. Günter: 'subjektivierte taylorisierung: organisation und praxis medienvermittelter dienstleistungsarbeit'. Work, Employment and Society, 22(1), 181-184. https://doi.org/10.1177/0950017007087423

Doellgast, Virginia (2008). Collective bargaining and high involvement management in comparative perspective: evidence from US and German call centers. Industrial Relations: a Journal of Economy and Society, 47(2), 284-319. https://doi.org/10.1111/j.1468-232X.2008.00521.x

Doellgast, Virginia, Greer, Ian (2007). Vertical disintegration and the disorganization of German industrial relations. British Journal of Industrial Relations, 45(1), 55-76. https://doi.org/10.1111/j.1467-8543.2007.00602.x

Doellgast, Virginia (2006). Book review: Mary L. Gatta and Kevin P. McCabe: 'not just getting by: the new era of flexible workforce development'. (Lexington Books, 2005, ISBN: 9780739111543). Equal Opportunities International, 25(6), 478-480.

Doellgast, Virginia (2005). Book review: trade unions in Europe: meeting the challenge. Labour/Le Travail, 56, 349-351.

Doellgast, Virginia (2004). Book review: Immer anschluss unter diese nummer: rationalisierte dienstleistung und subjektivierte arbeit in call centern. Kommunikation@Gesellschaft, 5(1).

Book

Doellgast, Virginia (2012). Disintegrating democracy at work: labor unions and the future of good jobs in the service economy. Cornell University Press.

Chapter

Batt, Rosemary, Doellgast, Virginia, Kwon, Hyunji (2006). Service management and employment systems in US and Indian call centers. In Collins, Susan Margaret, Brainard, Lael (Eds.), Brookings Trade Forum 2005: Offshoring White-Collar Work (pp. 335-372). Brookings Institution. Press.

Doellgast, Virginia, Batt, Rosemary (2005). Groups, teams, and the division of labour: interdisciplinary perspectives on the organization of work. In Ackroyd, Stephen, Batt, Rosemary, Thompson, Paul, Tolbert, Pamela S. (Eds.), The Oxford Handbook of Work and Organization (pp. 138-156). Oxford University Press.

Doellgast, Virginia (2005). Regulating the flexible workplace: union strategies toward call center outsourcing in the United States and Germany - Die Regulation von Flexibilität am Arbeitsplatz: Gewerkschaftliche Strategien beim Outsourcing von Call-Centern in den Vereinigten Staaten und in Deutschland. In Schütz, Astrid, Habscheid, Stephan, Holly, Werner, Krems, Josef, Voss, G. Günter (Eds.), Befunde Aus Den Bereichen Arbeit, Lernen und Freizeit (pp. 108-119). Pabst-Verlag.

Batt, Rosemary, Doellgast, Virginia (2002). Organizational performance in services. In Holman, David, Wall, Toby D., Clegg, Chris W., Sparrow, Paul, Howard, Ann (Eds.), The New Workplace: a Guide to the Human Impact of Modern Working Practices (pp. 219-239). John Wiley & Sons.

Conference or Workshop Item

Doellgast, Virginia, Nohara, Hiroatsu, Tchobanian, Robert (2008-05-01 - 2008-05-02) Collective bargaining and the restructuring of service work in the French and German telecommunications industries [Paper]. Alfred P. Sloan Foundation Industry Studies Annual Conference, Boston MA, United States, USA.

Dataset

Doellgast, Virginia (2013). Organizational restructuring and employment outcomes in the European telecommunications industry. [Dataset]. UK Data Service. https://doi.org/10.5255/UKDA-SN-851058

Report

Batt, Rosemary, Doellgast, Virginia, Kwon, Hyunji (2006). ILR impact brief - ownership status matters: call centers, employment systems, and turnover impact. Cornell University.

Working paper

Batt, Rosemary, Doellgast, Virginia, Kwon, Hyunji, Nopany, Mudit, Nopany, Priti, da Costa, Anil (2005). The Indian call center industry: national benchmarking report strategy, HR practices, and performance. (Working paper series 05-07). Centre for Advanced Human Resource Studies, Cornell University.

Batt, Rosemary, Doellgast, Virginia, Kwon, Hyunji (2005). Service management and employment systems in U.S. and Indian call centers. (Working paper series 05-12). Centre for Advanced Human Resource Studies, Cornell University.

Batt, Rosemary, Doellgast, Virginia, Kwon, Hyunji (2005). U.S. call center industry report 2004: national benchmarking report strategy, HR practices, and performance. (Working paper series 05-06). Centre for Advanced Human Resource Studies, Cornell University.